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How to Request Website Changes

Fastest path: comment directly on the page using Markup so we can see the exact spot. If you prefer email, it works when your request is specific.

The Rule

Clear Requests Get Fast Fixes

If we can see exactly what you mean, we can update it quickly. If we have to guess, your request slows down and creates unnecessary back-and-forth.

Best Practice

One request per comment or numbered item

It keeps approvals clean, makes work easier to track, and prevents missed details.

Two Ways to Request Changes

Pick the Method You Will Actually Use

Markup is faster because we see the exact page and the exact spot. Email is fine when you include the page link, the section, and the replacement text.

Option A: Markup
Recommended

Click the page, leave a comment on the exact spot, approve when done.

Option B: Email
Alternative

Send clear notes with links, exact copy, and any needed assets.

Scope Changes: If a request changes scope (new sections, new pages, new functionality), label it as a scope change so we can quote it properly.

Option A

Request Changes Using Markup (Fastest)

This is the cleanest way to request website revisions because your feedback is attached to the exact location on the page.

1

Open Your Markup Link

Use the Markup link we sent for your website or project. If you do not have one, request it.

2

Click the Exact Spot

Place your comment where the change should happen. The pin shows us the exact location.

3

Provide the Replacement

Paste the exact new text, link the asset, or describe the change clearly. No guessing needed.

4

Group Comments Into a Round

Add all comments, then tell us "Round 1 complete" so we know to start working.

5

Review and Approve

Once updates are done, confirm the round is complete or add follow-up items for the next round.

We Implement and Confirm

We complete the work and reply with status and any questions. Then repeat as needed.

Example of a Strong Markup Comment

Change:

Replace headline with: "Get More Calls in Troy, MI"

Where:

Homepage hero section (pinned to exact spot)

Why (optional):

Better matches the primary offer and target audience

Asset (if needed):

Attach the new image or link it in a shared folder

Option B

Request Changes by Email

Email works when it is specific. Vague requests force extra clarification and slow delivery.

Email Format (Copy and Paste)

Subject: Revision Request: [Page Name] | Round [#]

Page URL: [paste link]
Section: [hero / services / pricing / footer / etc.]
Change requested: [describe in one sentence]
Replacement copy (if applicable):
[paste exact text]

Assets:
[attach files or paste links]

Priority: [normal / urgent]
Deadline (if any): [date]

Send to: hello@blacktigerdigital.com

What to Include So We Can Move Fast

Exact Page Link

Do not say "the home page." Paste the full URL so there is no confusion.

Exact Section

Hero, services, testimonials, footer, or include a screenshot with the area circled.

Exact Replacement Copy

Paste the new text exactly as you want it to appear. We implement what you send.

Assets Attached or Linked

Images, logos, PDFs, videos, and anything else needed to publish the update.

Multiple changes in one email? That is fine. Number them. Keep each item to one change, one location, one replacement.

Support Expectations

SLA and Turnaround Guidelines

Your support plan defines the exact SLA. The guidelines below explain how requests are prioritized and why clear inputs speed everything up.

What Counts as a Standard Change Request

  • Copy edits, small layout tweaks, and swapping images you provide
  • Minor SEO adjustments (titles, meta descriptions, internal links) when content is provided
  • Basic form edits (field labels, required flags, confirmation text)

What Counts as a Scope Change

  • New pages, new sections, new funnels, or new templates
  • New functionality, custom development, integrations, or automation work
  • Major rewrites without source copy or direction

Priority Levels

Normal

Standard Requests

Most updates fall here. Clear request in the queue, completed in your plan's standard window (typically 2-3 business days).

Urgent

Time-Sensitive Issues

Broken CTA, incorrect pricing, or a form that is not working. Typically same-day or next business day response.

Emergency

Critical Incidents

Site down, checkout broken, security incident. Use your emergency contact route for immediate response.

Pro Tip: If you need a same-day turnaround, include a real deadline and confirm the request is fully scoped with assets included. Incomplete requests cannot be fast-tracked.

FAQ

Common Questions

Quick answers that prevent delays.

Because your comment is pinned to the exact spot on the page. That reduces interpretation, prevents miscommunication, and speeds implementation. We see what you see.

Missing inputs: no URL, no section, no replacement copy, or assets not provided. If we have everything up front, we move quickly. If we have to ask clarifying questions, that adds days.

Yes. Number them and keep each item to one change. For Markup, use one request per comment. For email, a numbered list per page is ideal. This keeps tracking clean and prevents missed items.

Mark it as urgent, include the URL, explain impact (for example, "form submissions failing"), and include the exact replacement content if needed. If it is an outage or security issue, use your emergency route.

Email us or use the contact form to request one. We will set it up for your project and send instructions. It takes about five minutes to get started.

Want Revisions Done With Minimal Back-and-Forth?

Use Markup. Click the page. Leave clear comments. One request per comment. We will handle the rest.

Get a Markup Link Email Your Request
Clear request
Fast turnaround
No guessing

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